11 questions every landlord must ask their Property Manager
Being a landlord is exciting, but this role comes with unique challenges and responsibilities. Appointing a professional Property Manager can make all the difference – but how do you select the right one?
With 18 years of experience in the real estate industry, Danielle has worked within all aspects of property management and is DPN's Property Manager in the Brisbane South region.
To help landlords decide what's important in a property manager, we sat down with DPN’s Senior Property Manager, Danielle Kalme, who suggests there are eleven questions every landlord must ask. Let’s examine these and explain how DPN can answer them.
1. How will you ensure vacancy time is minimised?
To minimise vacancy rates we are proactive in sourcing tenants. This means we begin looking for suitable tenants prior to lease expiration, and, in the case of new homes, prior to build completion. This strategy yields great results, as Danielle explains, she leased a property in Bellbird Park recently with no vacancy in between tenancies.
To attract a broader range of tenants we are very flexible with regard to open house viewing times.
2. What systems do you have in place?
We have an online portal where landlords can login to see their income and expenses, so they are always informed of their financial position. DPN manages the payment of invoices for water and rates and even invoices the tenants for their portion. With this comes the benefits of record keeping; at the end of financial year we provide statements and all the details your accountant needs.
3. How will my repairs and maintenance be handled?
DPN have a comprehensive database of trusted trades people, we inspect their work and are not afraid to take them off the list if they aren’t up to standard.
4. What happens if there’s a dispute with a tenant?
We know the legislation and process inside and out and this is a big stress reliever for our landlords.
In the event that an issue can’t be resolved through communication, we support our customers legally and see the dispute resolution through, going to court on the owners behalf. We know the legislation and process inside and out and this is a big stress reliever for our landlords.
5. How often will my property be inspected?
That depends on what state you’re in. In New South Wales, routine inspections occur every six months and in Queensland it’s quarterly. We strictly adhere to local regulations and carry out routine inspections that are efficient for all involved.
Naturally, ingoing and outgoing property inspections happen as required.
We review rents on every lease renewal – dependent if your tenancy is a 6 month or 12 month lease. Rents will be reviewed prior to seeking owners instructions to renew.
7. What is your policy on managing arrears?
We aim to accommodate extraordinary situations resulting in late payments, however, have a strict arrears management procedure we follow:
1 day in arrears:
Reminder phone call, SMS or letter
8 days in arrears:
Notice to remedy issued with 7 days to remedy breach
17 days in arrears:
Notice to leave issued with 7 days to vacate
8. How will you help me meet my legal obligations as a landlord?
According to the residential tenancy agreement, all landlords must to keep their property safe for tenants which includes installing and maintaining smoke alarms. DPN takes care of this by arranging a smoke alarm test every 12 months by an expert company. In doing so we take on your responsibility and liability for tenant safety.
9. How long have you been a Property Manager?
Free - No Obligation
Learn more about our Property Management services
All our team are highly experienced, senior Property Managers. Danielle, whom we’re speaking with today has worked in Real Estate 18 years, in all aspects of property management, from business development to leasing and management. Danielle is well qualified to look after our properties in the Brisbane South region.
10. Are you my only contact?
Our clients enjoy one dedicated Property Manager to assist with all their property needs. Your DPN Property Manager can find you quality tenants, arrange maintenance or repairs, carry out routine inspections and handle the finances and reporting.
If you need more support however, there is always help available from our National Property Management Leader, backed up by DPN Group of companies.
11. How much does your service cost?
DPN offer a flexible, two-tier pricing structure with your choice from our ‘no surprises’ flat rate price, or a variable service fee.
Danielle and the team frequently receive 5 star reviews from landlords and tenants.
DPN has been established for more than 25 years and is comprised of a number of award-winning companies. DPN is uniquely positioned to help customers manage their investment property and support their wealth building strategies. Utilising our expertise and experience in investment finance, property and construction, we are able to support both landlords and tenants. Our team of highly experienced Property Managers work remotely in the areas they service, while being fully supported on a national level by DPN’s team at head office.
This information is provided by DPN Pty Ltd ABN: 94 630 700 186, Australian Credit Licence 514759. DPN Finance Pty Ltd is an authorised credit representative 504129 and a related entity of DPN Pty Ltd. Casa Capace Operations Pty Ltd ABN: 79 624 981 184, NDIS provider Number 4050038018 trading as Casa Capace.